Help
Support & frequently asked questions
Common questions about accounts, subscriptions, and using the service.
Account
How do I create an account?
Click Sign up at the top of any page. Lite accounts are free and give you immediate access to the video library.
I've forgotten my password
Use the Forgot password link on the sign-in form — we'll email you a reset link.
Subscriptions
What's the difference between Lite, Plus, and Solutions?
Lite is free for individuals. Plus is a subscription for schools and departments. Solutions is a whole-system service for ministries, districts, and universities.
Can we get a whole-school subscription?
Yes — contact us and we'll set you up with a Plus subscription sized to your team.
Still need help?
Email info@teachersmedia.co.uk or call 0207 099 5408.